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How to Respond to Reviews and Customer Feedback Online

July 14, 2020 @ 12:00 pm - 2:00 pm


How to Respond to Reviews and Customer Feedback Online

Reading customer reviews can be addictive. We all want to know what people are saying about our business! Positive feedback can be thrilling, but as they say, if you believe the good, you must believe the bad. Mistakes happen and some people can’t be pleased, but regardless of whether your negative reviews are well-deserved or unreasonable, they can impact your reputation online. The trick lies in how you respond.

This webinar will explain:

  • The best techniques to diffuse conflict in your response to negative reviews
  • The dangers of not responding to negative reviews/feedback
  • When to move the situation offline
  • Open-mindedness: using customer feedback to improve the quality of your business

Register for this webinar to strengthen customer experience (and avoid antagonism) through your responses to reviews and customer feedback.

At the end of the webinar, you will have time to ask questions to the host which may be answered live on the webinar.

Webinar Schedule

11:50 AM – 12:00 PM AEST – Log into webinar

12:00 PM – 1:30 PM AEST – Presentation

1:30 PM – 2:00 PM AEST – Audience Q&A


Rohit is a highly experienced digital interpreter and marketer. He has global experience in developing highly complex digital projects and making them accessible for the individual. He is respected for his proficiency in applying brand and real-life user requirements to complex technology that is sustainable and accessible. He has considerable experience in business intelligence, and search engine advertising. Rohit has consulted to large corporates such as Sensis, Commonwealth Bank of Australia, Hocking Stewart and BUPA.

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